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Hi Customer Success Hero!

Lernigo is currently expanding to Germany from the Netherlands (ÂŽBijles aan huisÂŽ) and therefore looking for a kick-ass support for our German Helpdesk team - you are a non-accent German-speaking specialist who wants to be (almost) full-time part of our team by:

  • Proactively reaching out to customers, and by responding to inbound messages through our website chat, WhatsApp, email and by phone.
  • Executing the overall interviewing process of our tutors: conducting the job interview and taking decisions in the selection process.
  • Contributing to building a better product / customer experience. As a customer hero, you will be the first access point for feedback for our customers. Because of that, you will be able to better understand customer needs and you can therefore continuously contribute to the improvement and development of Lernigo’s website and the Lernigo experience (both on- and offline).
customer hero

What we offer:

  • ✅ 100% remote, work wherever you want!
  • ✅ A high-growth company (20% per month) where you're never doing the same thing for long
  • ✅ An hourly compensation between 14 and 18€
  • ✅ Have an impact on the lives of thousands of students
  • ✅ Long term work (not project-based)
  • ✅ Unlimited space for you to grow within the business, especially when it comes to your role in building a better experience for the customer and working more hours/days in the near future
  • ✅ Full inclusion in exciting projects and social team building activites. Become a part of a young team of 20 people with 5 different nationalities!
customer hero

About you:

  • You become excited by building digital products (websites, designs, etc.) and have some experience to proof your excitement about this subject.
  • You become excited from talking to customers (parents and students), and can build up personal relationships with customers.
  • You are willing to commit for a longer period for about 30 hours per week and you are available in the afternoon from 2pm and occasionally on weekends, German time.
  • You speak and write fluently German without too many grammar mistakes.
  • You can professionally represent the company towards our tutors and students and make a professional impression (solid internet connection is a must).
If this feels like Žmeant to beŽ, then feel free to send over your Resumé and cover letter, including your availabilities to info@lernigo.de.

Ich freue mich auf dich! 😊